To request a return, go to:
Follow the steps at the portal to request your return. Please include the original order packing slip in the return package. Once your return has been created, you will receive a pre-paid return shipping label via email. Using the provided label, please drop off your package at any Post Office or USPS location.
WHAT IF THE ITEMS I RECEIVED ARE INCORRECT/DAMAGED OR DEFECTIVE?
Did you receive a faulty unit, or the wrong product?
Please click here to start the return process. During the return process you will be asked to upload photos of the damaged or defective item(s). This will help speed your return process much faster. Please make sure to notify us within 48-hours of receipt of order of any damages or defective items.
Text us a photo of the damaged item(s) to: 805-600-5509 and please don't forget to include your Order # when doing so for faster replacement processing.
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