HOW DO I CHANGE OR CANCEL MY ORDER?
We comply with the highest level of Payment Card Industry (PCI) standards. We’re using the most advantage SSL Encryption technology to ensure safe and secure checkout via:
- Credit Cards: Visa, MasterCard, American Express & Discover
We process orders Monday through Friday and ship most orders within 24-48 hours.
Expedited shipping means that your order will be processed and shipped out on the next business day.
Business Days are Monday through Friday, Pacific Standard Times, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
During large sales, promotions, new product releases, and holidays there is a good chance that it could take the full 2 days (sometimes a day or two longer) to get these orders out of our warehouse because our deals are just so awesome that everyone wants to be a part of them!
We do accept shipping to US Military bases, Puerto Rico, Alaska & Hawaii.If your order is over $70, you will be qualified for Free USPS Shipping. Orders below $70, there is a flat fee between $3.00 - $6.95 S&H per order.
International rates vary and can be seen on your checkout page.
You will receive a confirmation email with a tracking link so that you can track your packages whereabouts until it arrives to its new home! Please allow up to 2 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available that just means the carrier has not processed your package yet. When the package is scanned into their system, tracking events will populate on the tracking page.
Generally, domestic orders are delivered within 1-6 business days depending on the service you chose at checkout.
Note: Transit times do not include the time taken to prepare your order before shipment!
INCORRECT ADDRESS/STOLEN ORDER
If a package is returned to us due to an incorrect or incomplete addressed, is marked “unclaimed” or “return to sender,” or has been deemed undeliverable for any reason by the final mile carrier, we will notify you by email. Once the package is delivered back to us, our returns team will process it and refund the subtotal of your order.
A refund will not be issued until the parcel has arrived back in our facility.
Note: Once we have processed a refund, it can take your bank anywhere from 2-8 business days to process the refund on their end and issue it back to your account.
Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your package, we are not responsible if that package gets lost, stolen, or damaged.
During a “free shipping” sale, orders that are returned back to us due to an incomplete or unknown address OR packages that are refused/return to sender will be refunded LESS what the shipping and handling charges would have been without the promotion.
While your courier will do everything they can to ensure you get your order, there is always a possibility that your package can get stolen. This is why it's important for you to track your package with the courier online, and that you are available to receive your order when it arrives. We do apologize if your package does get stolen, however we are not responsible for lost or stolen orders.
HOW LONG IS THE RETURNS PROCESS?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.
To start a return please click here.
REFUND & MONEY BACK
We recognize that although our products have extremely high consumer satisfaction, there is no one product that works for everyone.
Requirements for a Refund
- Item(s) must be unopened and in its original condition;
- Item(s) must be returned in all original packaging and with accessories and paperwork;
- Item(s) must be returned using an insured and traceable shipping method;
Returns must be postmarked on or before the 30th day following the date of receipt (i.e., if the receipt has a date of January 1, 2019, the return must be postmarked by January 31, 2019)
Shipping and handling costs are not eligible for refunds.
Refunds will be issued back to the form of payment used. This includes gift cards. We cannot refund another form of payment if a gift card was used at checkout.
If you choose to return your order without processing a returns request online, and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed.
Note: We do NOT offer refunds or exchanges on any products purchased with final sale or clearance tags.
HOW DO I CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been fulfilled cannot be modified or cancelled.
Please be informed that a management, processing and transaction fee (20% of your total order value) will be applied for the cancellation.
To check the status of your order, please contact our Customer Support team.
WHAT IS THE ITEM(S) RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?Did you receive a faulty unit, or the wrong product?
Please click here to start the return process. During the return process you will be asked to upload photos of the damaged or defective item(s). This will help speed your return process much faster.
Text us a photo of the damaged item(s) to: 805-600-5509 and please don't forget to include your Order # when doing so for faster replacement processing.